RETURN POLICY
& REFUNDS
ELIGIBILITY
Items may be returned within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached and original packaging intact. Items marked as final sale are not eligible for return or exchange.
HOW TO INITIATE A RETURN
To begin the return process, please contact us at support@luisamona.com with your order number and the reason for your return. Our team will respond within 2 business days with a return authorization number and shipping instructions. Returns submitted without prior authorization will not be accepted.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7–10 business days. Original shipping costs are non-refundable. If your order qualified for free shipping, a standard shipping fee of $15 will be deducted from your refund.
EXCHANGES
We offer exchanges for a different size or color of the same item, subject to availability. To request an exchange, follow the same process as a return and indicate your preferred replacement item. Exchanges are processed at no additional shipping cost within the continental United States.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@luisamona.com with your order number and photographs of the item. We will arrange a replacement or full refund at no cost to you.